I can't drag and drop any files 
you can see here a test file than I drag
Hi David,
Thanks for reaching us.
Did you run the program with Administrator permission? If yes, it would disable the ability of drag and drop for our program. Please ensure that, do not run our program with administrator right.
Currently, Electra E9 does not have the ability to import vsd. However, we do have a tool to export the Electra E8 (or E7 or E6) drawings and stencils to be imported into Electra E9 so that users can access their drawings in the latest version. Kindly go to https://drive.google.com/drive/folders/10BqG22vGLVDd9DrrJXr6SZujSt4w3hj7 to get the user manual and https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip to get the tool.
Should you have any problems during importation, please send us the screenshots of the error message and the Electra E8 drawing, we'd be keen to help.
Regards,
The Electra Support Team
I changed the admisnistrator permission, now I'm able to drop .VSD file but i have a error (file provided could not be converted)
I try to import a new stencil, the manual than you sent me is not the same illustration than I saw in electra
And I have a error too
what is the next step?
Hi David,
To clarify, we would like to know how do you export the stencil? Do you download the import tool from https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip to export the stencils from Electra E8 first?
If yes, the correct way to import it to Electra E9 is by dragging and dropping the exported SVG file onto the Electra E9 editor instead of by Import stencil feature. The Import stencil feature is for users who want to import stencils from Electra Cloud to Electra E9 or vice versa only.
If that is not the case, please try to download and use the tool to import stencils from Electra E8 to Electra E9. Should you still having problem on this, please send us your original stencil file to [email protected] We'd be keen to assist you.
Please do let us know how it goes.
Regards,
The Electra Support Team
Hi Guys,
I've just tried to export an existing drawing from Visio using the above method into E9 , however I get the following message " Compile error in hidden module: modPublic etc etc etc ( See attached screen shot ).
Can you help please , as I cannot use any of our original visio drawings in E9.
Ian.
Hi Ian,
Thanks for reaching out to us.
Please try the following steps and check if the problem is resolved after trying each step:
If the steps above did not solve the problem, please re-register mscomctl.ocx:
Also, we have updated the import tool, kindly download the latest tool from https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip for future usage.
Should all the steps above do not solve your issue, kindly send your drawings to [email protected] We'd be keen to assist you.
Regards,
The Electra Support Team
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