Bug Reports
I can't import .vsd .svg

I can't drag and drop any files 5f8efc712f467
you can see here a test file than I drag

I can't drag and drop any files ![5f8efc712f467](serve/attachment&path=5f8efc712f467) you can see here a test file than I drag

Hi David,

Thanks for reaching us.

Did you run the program with Administrator permission? If yes, it would disable the ability of drag and drop for our program. Please ensure that, do not run our program with administrator right.

Currently, Electra E9 does not have the ability to import vsd. However, we do have a tool to export the Electra E8 (or E7 or E6) drawings and stencils to be imported into Electra E9 so that users can access their drawings in the latest version. Kindly go to https://drive.google.com/drive/folders/10BqG22vGLVDd9DrrJXr6SZujSt4w3hj7 to get the user manual and https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip to get the tool.

Should you have any problems during importation, please send us the screenshots of the error message and the Electra E8 drawing, we'd be keen to help.

Regards,
The Electra Support Team

Hi David, Thanks for reaching us. Did you run the program with Administrator permission? If yes, it would disable the ability of drag and drop for our program. Please ensure that, do not run our program with administrator right. Currently, Electra E9 does not have the ability to import vsd. However, we do have a tool to export the Electra E8 (or E7 or E6) drawings and stencils to be imported into Electra E9 so that users can access their drawings in the latest version. Kindly go to https://drive.google.com/drive/folders/10BqG22vGLVDd9DrrJXr6SZujSt4w3hj7 to get the user manual and https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip to get the tool. Should you have any problems during importation, please send us the screenshots of the error message and the Electra E8 drawing, we'd be keen to help. Regards, The Electra Support Team

I changed the admisnistrator permission, now I'm able to drop .VSD file but i have a error (file provided could not be converted)
5fac0029a42be
I try to import a new stencil, the manual than you sent me is not the same illustration than I saw in electra
5fac002a4077c
And I have a error too
5fac002a372ea

what is the next step?

I changed the admisnistrator permission, now I'm able to drop .VSD file but i have a error (file provided could not be converted) ![5fac0029a42be](serve/attachment&path=5fac0029a42be) I try to import a new stencil, the manual than you sent me is not the same illustration than I saw in electra ![5fac002a4077c](serve/attachment&path=5fac002a4077c) And I have a error too ![5fac002a372ea](serve/attachment&path=5fac002a372ea) what is the next step?

Hi David,

To clarify, we would like to know how do you export the stencil? Do you download the import tool from https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip to export the stencils from Electra E8 first?

If yes, the correct way to import it to Electra E9 is by dragging and dropping the exported SVG file onto the Electra E9 editor instead of by Import stencil feature. The Import stencil feature is for users who want to import stencils from Electra Cloud to Electra E9 or vice versa only.

If that is not the case, please try to download and use the tool to import stencils from Electra E8 to Electra E9. Should you still having problem on this, please send us your original stencil file to [email protected] We'd be keen to assist you.

Please do let us know how it goes.

Regards,
The Electra Support Team

Hi David, To clarify, we would like to know how do you export the stencil? Do you download the import tool from https://storage.googleapis.com/installers-electra.getvecta.com/ExportElectra.zip to export the stencils from Electra E8 first? If yes, the correct way to import it to Electra E9 is by dragging and dropping the exported SVG file onto the Electra E9 editor instead of by Import stencil feature. The Import stencil feature is for users who want to import stencils from Electra Cloud to Electra E9 or vice versa only. If that is not the case, please try to download and use the tool to import stencils from Electra E8 to Electra E9. Should you still having problem on this, please send us your original stencil file to [email protected] We'd be keen to assist you. Please do let us know how it goes. Regards, The Electra Support Team
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